TERMS OF SERVICE

OVERVIEW

This website is operated by NIAV BEAUTY under the brand name “House of Niav”. Throughout the site, the terms “we”, “us”, and “our” refer to House of Niav.

House of Niav offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein or available by hyperlink on the website.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

ACCEPTANCE OF TERMS & POLICIES 

By accessing, browsing, or placing an order on this website, the customer expressly acknowledges, understands, and agrees that:

• Placing an order on the website constitutes unconditional and legally binding acceptance of these Terms of Service

• The customer automatically agrees to all policies clearly published on the website, including but not limited to:

  • Return & Exchange Policy

  • Shipping Policy

  • Refund / Store Credit Policy

  • Cancellation Policy

  • Privacy Policy

All policies are clearly displayed and accessible on the website prior to checkout. Any claim of non-awareness, misunderstanding, or non-acceptance of policies after an order is placed shall not be entertained under any circumstances.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your place of residence and are legally competent to enter into a binding contract.

You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws applicable in your jurisdiction.

Any breach or violation of these Terms shall result in immediate termination of services without notice.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for purchasing decisions.

We reserve the right to modify website content at any time without obligation to update any information.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service or any part thereof at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuation.

SECTION 5 – PRODUCTS, IMAGES & HANDCRAFTED VARIATIONS

Our products involve handcrafted and semi-handcrafted processes including embroidery, stitching, dyeing, printing, and finishing. Due to the nature of such processes:

• Minor variations in embroidery patterns, thread work, motifs, color tones, placement, fabric texture, or finishing may occur from batch to batch

• Product images displayed on the website are for representational and reference purposes only

• Exact replication of images cannot be guaranteed due to lighting conditions, screen resolutions, dye lots, and handcrafted workmanship

Such reasonable variations are normal, inherent, and unavoidable in handcrafted products and shall not be considered defects, misrepresentation, deficiency of service, or unfair trade practice under applicable consumer protection laws.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us. We may limit or cancel quantities purchased per person, household, or order.

You agree to provide current, complete, and accurate purchase and account information and to promptly update such information to complete transactions.

SECTION 7 – RETURNS, EXCHANGES & REFUNDS

All returns, exchanges, refunds, or store credits are governed strictly and exclusively by the policies published on the website at the time the order is placed.

• No return, exchange, or refund shall be processed outside the scope of the stated policies

• Policies cannot be modified, negotiated, or overridden after an order is placed

• Subjective dissatisfaction, preference changes, or minor aesthetic variations do not qualify as valid grounds outside policy terms

SECTION 8 – ORDER ACCEPTANCE & CANCELLATION

We reserve the right to accept or reject any order at our discretion. In case of cancellation by us, any eligible refund or credit shall be processed strictly as per policy.

SECTION 9 – THIRD-PARTY LINKS & TOOLS

Certain services or content may include third-party tools or links. We do not control or endorse such third-party services and are not responsible for any damages arising from their use.

SECTION 10 – USER COMMENTS & SUBMISSIONS

Any feedback, suggestions, or submissions provided by users may be used by us without restriction. We are under no obligation to maintain confidentiality or provide compensation.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability at any time without notice.

SECTION 13 – PROHIBITED USES

You are prohibited from using the website for unlawful purposes, violating intellectual property rights, transmitting malicious code, or engaging in abusive, misleading, or fraudulent activities.

Violation may result in immediate termination of access.

SECTION 14 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

All products and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, House of Niav shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website, services, or products.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless House of Niav, its owners, employees, affiliates, and partners from any claims or demands arising from your breach of these Terms or violation of applicable laws.

SECTION 16 – TERMINATION

These Terms are effective unless terminated by either party. Obligations incurred prior to termination shall survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, along with all policies published on the website, constitute the entire and binding agreement between the customer and House of Niav, superseding all prior communications or representations.

SECTION 18 – GOVERNING LAW & JURISDICTION

These Terms of Service, all policies, and any transactions conducted through the website shall be governed by and construed in accordance with the laws of India.

The parties expressly agree that courts located in NOIDA, Uttar Pradesh, shall have exclusive jurisdiction over any disputes, claims, or proceedings arising out of or relating to these Terms, policies, or transactions.

The customer voluntarily submits to the jurisdiction of courts in Noida and waives any objection to jurisdiction or venue.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or replace any part of these Terms by posting changes on the website. Continued use of the website constitutes acceptance of such changes.

SECTION 20 – CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us at:
Email: care.houseofniav@gmail.com
GST - 09ROKPS1047L1ZZ
Regd. Address - BR77, Sector 116 Noida 201301
Contact Number - +91 9266043117